Introduction
At Grabit Decor, we strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not happy with the items you receive, we are here to help.
Returns
Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Eligibility for Returns: To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging.
- Accompanied by a receipt or proof of purchase.
Non-returnable items: Several types of goods are exempt from being returned, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
Return Process:
- Initiate a Return: To initiate a return, please contact our customer service team at [Email Address] or [Contact Number] with your order number and details about the product you wish to return.
- Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and further instructions on how to proceed with the return.
- Shipping Your Return: Please securely package the item and include the receipt or proof of purchase, along with the Return Authorization Number. Ship the item to the address provided by our customer service team. Customers are responsible for return shipping costs.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approval of Refunds:
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
- If the refund is rejected due to item condition or other reasons, we will notify you via email.
Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at [Email Address].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Email Address] or [Contact Number] and send your item to the address provided by our customer service team.
Shipping Returns
To return your product, you should mail your product to the address provided by our customer service team after receiving your Return Authorization Number.
Shipping Costs:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions about our return and refund policy, please contact us at:
- Email: [Email Address]
- Phone: [Contact Number]